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Linux dual NIC configuration

Usage In our experience, a 3CX server with dual Network cards are typically the following scenarios. One network card is used to connect to the internal network for internal extension registration. One network card is used to connect SIP Trunk. 3CX share Windows Server dual network interface cards configuration [...]

By |October 19th, 2020|Tags: |Comments Off on Linux dual NIC configuration

How to check the integration problem between CRM and 3CX

3CX CRM Template Generator can be used to integrate the existing CRM and perform troubleshooting. Here we will take Zoho CRM for an example. Step 1: download the zoho CRM template in 3CX Please go to settings->CRM Integration->Server Side, click the button Show template, then copy all the content to one xm [...]

Webclient cannot search any extensions

One of our customers meets with the problem like this: After logging in webclient with the extension, the customer can't search any extensions in the search box. The customer just can search the call queues, ring groups, digital receptionists and so on. But as usual, we can search all the extensions: We can refe [...]

Why does the 3CX statistics report have multiple records for one extension?

Why does the 3CX statistics report have multiple records for one extension? Background description: Call reporting is an important function of any multi-channel contact center. How long does your extension agent spend on the phone? How many incoming and outgoing calls did they make and receive? What is the overa [...]

By |August 20th, 2020|0 Comments

3CX SBC unable to reach the 3CX server

Description We have a customer who is having problems installing 3CX SBC. The error message was Cannot obtain provisional data. We checked that the customer's 3CX FQDN was entered correctly and that the SBC's operating system is 3CX supported OS. We couldn't tell what the problem was for a while. Troubleshooting [...]

By |August 20th, 2020|Tags: , |0 Comments

How to solve install-instance-manager returned error code 255 error

Description The following error code occurs when enable the 3CX Instance Management: install-instance-manager returned error code 255 How to solve switch to root user and input following command: wget -O - https://downloads-global.3cx.com/downloads/misc/debianpatches/9/16/0/5/20200619-os-update.sh | bash After e [...]

By |August 19th, 2020|Tags: , |0 Comments

DIDs and extensions will be one to one

In the 3CX, if the sip trunk have many DIDs, the DIDs and extensions can be set as one to one, it means when one extension calls out through the sip trunk, one specific DID will display on the screen of the callee. When anyone dials the DID number from outside, the specific extension will ring too. In order to r [...]