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Avaya 9621G manually registers to 3CX

When we register Avaya 9621G phone to 3CX server, if there are a large number of Avaya phones, we can refer to the document to configure, and if the number of Avaya phones is not large, we can also refer to the following method to configure.   Phone preparation: Phones running on H323 Firmware must be conve [...]

By |December 18th, 2020|Tags: , , , , |Comments Off on Avaya 9621G manually registers to 3CX

Split the sip trunk

In 3CX server, if one sip trunk has many DIDs, the DIDs and extensions can be set as one to one. It means when anyone dials the DID number from outside, the specific extension will ring, and when the specific extension calls out through the sip trunk, the specific DID number will display on the screen of callee, [...]

By |November 27th, 2020|Tags: , , |Comments Off on Split the sip trunk

Integration of 3CX and ZOOM ROOM

This article mainly introduces the integration of 3CX and ZOOM ROOM. The way of integration is to provide an extension account of 3CX to ZOOM ROOM for registration.    After successful registration,ZOOM ROOM can dial the extension in the 3CX and dial the external number from the 3CX. 一、3CX Settings 1、Create a 3C [...]

By |November 4th, 2020|Tags: |Comments Off on Integration of 3CX and ZOOM ROOM

Linux dual NIC configuration

Usage In our experience, a 3CX server with dual Network cards are typically the following scenarios. One network card is used to connect to the internal network for internal extension registration. One network card is used to connect SIP Trunk. 3CX share Windows Server dual network interface cards configuration [...]

By |October 19th, 2020|Tags: |Comments Off on Linux dual NIC configuration

How to check the integration problem between CRM and 3CX

3CX CRM Template Generator can be used to integrate the existing CRM and perform troubleshooting. Here we will take Zoho CRM for an example. Step 1: download the zoho CRM template in 3CX Please go to settings->CRM Integration->Server Side, click the button Show template, then copy all the content to one xm [...]

Webclient cannot search any extensions

One of our customers meets with the problem like this: After logging in webclient with the extension, the customer can't search any extensions in the search box. The customer just can search the call queues, ring groups, digital receptionists and so on. But as usual, we can search all the extensions: We can refe [...]

Why does the 3CX statistics report have multiple records for one extension?

Why does the 3CX statistics report have multiple records for one extension? Background description: Call reporting is an important function of any multi-channel contact center. How long does your extension agent spend on the phone? How many incoming and outgoing calls did they make and receive? What is the overa [...]

By |August 20th, 2020|0 Comments