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Connect your phone system with Microsoft Teams Free NOW

Microsoft Teams is a collaboration app that helps your team stay organized and have conversations—all in one place. No doubt the levels of growth that Microsoft Teams has seen over the past two years was probably unexpected, even from Microsoft’s standpoint. Globally, companies adopted the platform to ease remot [...]

By |November 16th, 2021|Comments Off on Connect your phone system with Microsoft Teams Free NOW

Why does the 3CX statistics report have multiple records for one extension?

Why does the 3CX statistics report have multiple records for one extension? Background description: Call reporting is an important function of any multi-channel contact center. How long does your extension agent spend on the phone? How many incoming and outgoing calls did they make and receive? What is the overa [...]

By |August 20th, 2020|0 Comments