Reply to Facebook Messages

Answer Facebook Messages from 3CX.

You know that feature on your Facebook page – “usually responds in …”? When that says something like “3 days”, having a Facebook page can hurt your business more than it helps. The live chat feature included in 3CX enables your agents to respond to Facebook and website messages immediately from their web client or smartphone app. Connect visitors to your sales team in real-time and see a boost in conversions. Keep all your communications on one platform, saving time and monthly subscriptions.

Convert Facebook visitors.

  • Answer new Facebook leads faster.
  • Assign messages to your team manually or automatically.
  • Strengthen your brand with improved reply time ratings.
  • Increase conversions. Track messages and responses.

One system for messages, calls, video.

  • Avoid additional live chat fees. Save hundreds of dollars!
  • Teams can keep on top of messages without logging into Facebook.
  • Chat not working? Elevate to a call or video.
  • Agents stay focused. No need to switch between apps.

Auto-assign FB messages to a group.

  • Assign FB messages to a group automatically.
  • Queue-based group handling of messages.
  • Tickets can be assigned to the first user that responds.
  • FB responses monitored and archived centrally.
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