Call Queues

2. Call Queues

This module covers Call Queues; their settings and different options. You will also learn how Queues work and what rights Agents and Queue Managers have. In more detail:

  • Call Queue Functionality
  • Polling Strategies
  • Queue Options
  • Extension Login / Logout
  • Queue Manager Rights
  • Queue Web Meeting in a Call Queue

Watch the pre-recorded webinar

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