Fanvil Blog

Hold of Fanvil Phones cannot work with openscape 4000 IPPBX

Problem description: When Fanvil IP phones register to openscape 4000 IPPBX, they can call each other, and they can call the Siemens IP phones each other too, but hold on music cannot work normally, and the problem details are as follows: When the internal call happens to two Fanvil IP phones, if we press hold key on one IP phone, another one Fanvil IP phone cannot hear hold on music; When the internal call happens to Fanvil IP phone and Siemens IP phone, if we press hold key on Fanvil IP phone, the Siemens IP phone cannot hear hold on music; If we press hold key on Siemens IP phone, the Fanvil IP phone can hear hold on music. Solution: Firstly, when the internal call happens to two Fanvil IP phones, the capture of the phone which we press hold key is like this: In the capture, we can find that the Fanvil IP phone sends the re-invite request of hold to the IPPBX. The capture of another one Fanvil phone is like this: In the capture, we can find that the IPPBX does not send any re-invite request of hold to the Fanvil phone. Secondly, because the hold of Siemens IP phone can work normally with the IPPBX, we can make a comparison between Fanvil IP phone and Siemens IP phone when we press hold keys on them. In the re-invite request of Siemens IP phone, we can find that media attribute is inactive. In the re-invite request of Fanvil IP phone, we can find that the media attribute is sendonly: Finally, in the Fanvil IP phone, after we change the setting like this, the problem disappears. Enable Use Inactive Hold: enable

By |December 17th, 2021|Tags: , , , |Comments Off on Hold of Fanvil Phones cannot work with openscape 4000 IPPBX

FreePBX gets the DND status of Fanvil IP phone

When we change the DND status in Fanvil IP phone, for example, we press the DND button or press BLF keys (after we set DND on the BLF keys), if we hope the IPPBX(like FreePBX) can get the DND status of IP phone, we can refer to the below method to set. 1.Please login the web page of Fanvil IP phone, and go to Line->SIP->Advanced Settings, and make the settings like this: Use Feature Code: enable Enable DND: *78 (from Freepbx side) DND Disable: *79 (from Freepbx side) Enable Feature Sync: enable Please check the feature code in FreePBX side: 2. Please try to press DND button or DND BLF keys on the Fanvil phone, and then run the command in FreePBX to check the DND status: Please note: If different IPPBXs get the DND status of Fanvil phone, the Fanvil phones may have the different settings. The settings above apply only to FreePBX.

By |December 14th, 2021|Tags: , , |Comments Off on FreePBX gets the DND status of Fanvil IP phone

Remote auto provisioning of Fanvil phones using Fanvil FDPS server

If a large number of the Fanvil phones need to remotely register to 3CX server, in addition to using the RPS server of 3CX to assign auto provisioning links to the phone, the FDPS server of Fanvil can also realize this function. Here we will describe how to remote auto provision the Fanvil phones using FDPS server.   Prerequisites: 3CX server 1.Disable rps in 3CX server. Here we assume that 3CX is installed in linux operation system: ssh to 3CX server using putty, and change rps from 1 to 0 in the fanvil template file fanvil.ph.xml(rps is in the line 49). After that, press ctrl+x to exit, and press y to save, then press enter key to go back to the command line. Here please make sure the 3CX system upgrading will not change the rps value. 2.Login the 3CX management console, create the extension, in the page of Phone Provisioning, click Add, input the phone model and mac address, then click OK.   choose the Direct SIP (STUN - remote) in the option Provisioning Method. Here we can also modify the other settings, like phone display language, timezone, phone web page password and so on. After confirming all the settings, click the OK button in the top of page. That is all the phone settings in 3CX server side.   Prerequisites: FDPS server 1.Login the FDPS server(https://fdps.fanvil.com/), and input the phone MAC address and model. Firstly, choose DEVICE in the top of page, and click Add button: Here we can batch input the phone information in the exported template file, then upload it to the server: We can also input the phone information manually: After finishing the settings, we can find the phone list: 2.set the phone auto provisioning link, and bind it to the related phone. Click GROUP in the top of page, then click Add button: We can name group: [...]

By |October 18th, 2021|Tags: , |Comments Off on Remote auto provisioning of Fanvil phones using Fanvil FDPS server

Fanvil IP phone responses to the LAN IP of 3CX

What is the problem? 3CX and Fanvil IP phone are not in the same local network, after the Fanvil phone remotely registers to 3CX IPPBX manually, Fanvil phone can dial the other 3CX extension normally. But when the other 3CX extension dials the Fanvil phone, and when Fanvil phone will ring, the other 3CX extension cannot hear any ring back tone, after the Fanvil phone picks up the call, the other 3CX extension is still dialing. How to find the solution? After we make one capture in the 3CX server, we can find that after 3CX sends the invite request to Fanvil phone, 3CX server does not receive any response from Fanvil phone. After we make one capture in the Fanvil phone, we can find that when the Fanvil phone receives the invite request from 3CX server, the Fanvil phone will response to the LAN IP of 3CX, not public IP of 3CX.   It is because after the Fanvil phone receives the invite request, at default Fanvil phone will response to the address of Via in the invite request, and in the invite message, we can find that the address of Via is the LAN IP of 3CX, so that 3CX server cannot receive any response from Fanvil phone. What is the solution? Please login the web page of Fanvil phone, and go to Line->SIP->Advanced Settings, enable the option: Enable Strict Proxy, then the Fanvil phone will response to the address of contact in the invite request, not the address of Via. After that, the Fanvil phone and the 3CX extension can call each other normally now.   For Fanvil ip phone, please check   https://en.58voip.com/product/fanvil-x7/

By |July 27th, 2021|Tags: |Comments Off on Fanvil IP phone responses to the LAN IP of 3CX

Direct IP call with Fanvil Phone

Direct IP call with Fanvil Phone Scene Description Under the same interconnected LAN, there are two Fanvil phones are not registered in the PBX . The two phones can use its IP direct dialing function to enable intra-office phones to communicate with each other. Preparation 1 Two Favnil X4 phones, and the phone is connected to the switch, and the IP address can be obtained automatically. 2 Connect a computer to the switch to ensure that the network between the computer and the phone is interoperable. Phone and computer connection diagram:   Applicable models: X1/X2/X2C/X3S/X4/X5S Applicable version: all versions of the applicable model Method 1: Enter the IP address to dial the opposite phone. You can view the IP address of the phone by clicking “Menu” - “Status” on the LCD screen of the phone. Then enter the IP address on your browser. Cancel the SIP Invite Restrict feature that affects Direct IP call. Go to Line-Basic Settings-SIP Settings-SIP Invite Restrict, do not check this option, then click apply button. Enter the IP address on the phone to make a call, for example, 172.18.2.198, where “.” is replaced with the “*” Method 2: Implement Direct IP call through Dial Plan Go to Line-Dial Plan-Add Dial Peer, enter number and IP. At this point, the dialing we entered is not the IP address, but the number 232 is used instead of the IP address. Method 3:Implement Direct IP call in DSS KEY Mode Go to Function Key-Function Key Settings. Type: Choose Memory Key Name: Fill in the name of the peer device user Value: Fill in the IP of the peer device Sub type: Choose Speed Dial   Configuration instructions: The phone needs to support the DSS KEY function to achieve this function. How to use: Directly operate on the phone button Advanced settings When we follow the above configuration, but direct IP call test failed, [...]

By |November 22nd, 2019|0 Comments

Fanvil Phone CLIP Mode Description

Fanvil Phone CLIP Mode Description Overview Calling Line Identification Presetation (CLIP), also known as Caller ID, it can be used by Voice over Internet Protocol (VoIP). The number and name of caller are sent to the called party during ringing. Caller ID selection mode supports obtaining the number and name of caller from the SIP header field and displaying the number and name of caller on the screen. This document describes some of the enhancements to the phone's Calling Line Identification Presetation (CLIP) selection mode. Applicable Model This document is for Fanvil X3S, X4, X5S, X6 and other models. Calling Line Identification Presetation selection mode configuration The phone supports deriving the caller number and name from the FROM field in the INVITE request, the P-Asserted-Identity field, and the Remote-Party-ID field. The Calling Line Identification Presetation (CLIP) selection mode of the phone can be configured by the user through the web user interface. Calling Line Identification Presetation (CLIP) selection mode can be configured for each line. Go to Line-SIP-Advanced Settings-Caller ID Header. Calling Line Identification Presetation selection mode configuration item description The phone supports the Calling Line Identification Presetation selection mode through the FROM field, the P-Asserted-Identity field, and the Remote-Party-ID field in the SIP header field. The following sessions configure the Calling Line Identification Presetation selection mode based on the Caller ID header field on the phone.   FROM The phone will display the calling line number and name derived from the FROM field. If this number is a contact, the name of the contact is displayed.   PAI-FROM The phone will check and display the number and name of the caller from the P-Asserted-Identity field. If there is no P-Asserted-Identity field in the INVITE request, the phone will display the number and name of caller derived from the FROM field. If this number is a contact, the name of the contact is displayed.   RPID-FROM The phone will check and display [...]

By |November 21st, 2019|0 Comments

How to encrypt the Configuration file of Fanvil Phone?

How to encrypt the Configuration file of Fanvil Phone? Overview Due to the convenience of bulk deployment, more and more customers use this method to deploy phones. However, during bulk deployment, configuration files are inevitably transmitted over the network. There are a lot of sensitive information in the configuration file. For example: SIP account and password, phone password, account number of the network phone book, etc. To avoid information leakage, we can use an encryption tool to encrypt the configuration file. This document mainly introduces the following two parts: A, how to encrypt the configuration file B, how to use encrypted configuration files in bulk deployment. Applicable Model This document applies to all Fanvil phones. How to encrypt a configuration file We can use the DSC tool to encrypt the configuration file. This tool can be downloaded from here. Here's an example of how to do configuration file encryption. After the DSC tool is downloaded, unzip it and place the folder under the F drive. Then open key.txt, use the default or re-enter the random 64-bit key yourself. Then save. Download the configuration file from the phone's web page and modify the related information. The file name is config.txt. Place it in the encryption directory of the F drive. Open the DOS Then enter the encryption directory using the commands in the following figure Use the following command to encrypt or decrypt the file. Encryption: dsc.exe key.txt e config.txt encrypted.txt dsc.exe : tool name key.txt : key file "e" : indicates encryption, config.txt : configuration file name encrypted.txt : The file generated after encryption, the name can be customized. Decryption: dsc.exe key.txt d encrypted.txt original.txt dsc.exe : tool name key.txt : key file "d" : indicates decryption, encrypted.txt : the name of the encrypted file original.txt : The file generated after decryption, the name can be customized. How to use encrypted configuration files in [...]

By |November 20th, 2019|0 Comments

How to use the Fanvil X210 to view Hikvision IP camera

How to use the Fanvil X210 to view Hikvision IP camera The X210 is a high-end business IP phone for users who need flexibility and advanced features to easily work with the X210's 4.3-inch main color display with 10 DSS buttons and two 3.5-inch side color displays. Up to 96 DSS buttons (32 physical buttons) can be configured, so the X210 can be configured with up to 106 DSS buttons for setting up BLF/speed dialing and multicast functions. The X210 is also equipped with HD voice, built-in Bluetooth, Wi-Fi connection support, EHS support, PoE Gigabit dual network port. The X210 Can be connected to IP camera / video access. The X210 with high-end features can greatly improve the efficiency of enterprise communication. In this article we will show you how to use the Fanvil X210 to view the Hikvision IP camera. Model and Firmware Fanvil 210, firmware version: T1.11.2 and above Hikvision DS-2CD2110FD-IS Steps: First, we need change the IP address of the Hikvision camera. The default IP address is 192.168.1.64. We connected the camera to the power supply, then connected it to our computer with a network cable, and changed the IP of the computer to the same IP network segment as the camera. Enter 192.168.1.64 in the browser, the default account password is admin/12345. After entering the IP, you will be asked to change the password. Here we change the password used for testing to a12345. After entering the camera webpage, we go to Configuration - Network - Basic Settings. Here we test the network used is 10.168.1.64. After the change is completed, the camera will restart. Next, we log in to the X210 web interface, you can view the phone's IP address through the phone settings button, and then enter the phone IP into the phone web interface on the browser. Go to the shortcut settings to configure. As shown [...]

By |October 16th, 2019|0 Comments
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