3CX Information Blog

Connect your phone system with Microsoft Teams Free NOW

Microsoft Teams is a collaboration app that helps your team stay organized and have conversations—all in one place. No doubt the levels of growth that Microsoft Teams has seen over the past two years was probably unexpected, even from Microsoft’s standpoint. Globally, companies adopted the platform to ease remote working and now it truly is here to stay. The collaborative working features it offers makes it a great fit for many businesses. But what if a Teams user wants to make a phone call to a customer or supplier outside of their organisation? With 3CX PBX they can do this and much more. The freedom of choice doesn’t end there, with 3CX you can choose to deploy on-premise on Windows / Linux or Raspberry Pi. You can also deploy in your private cloud account or opt for 3CX to host your PBX for you. Whatever your preference, you are guaranteed a hassle-free PBX that requires minimum management. Get 3CX free for one year and future proof your business today! 3CX natively supports Microsoft Teams offering a cost-effective alternative to MS365’s Calling Plan. With the Microsoft Teams phone system integration, users can call out via 3CX SIP trunks, leveraging low cost domestic and international tariffs offered by regional SIP providers. 3CX provides a seamless unified calling experience both for 3CX users dialing Teams users and for Teams users who can dial out through an interface they are already familiar with. More importantly, admins can benefit from a full-featured PBX that’s much easier to use and configure than Teams. This includes contact center features such as advanced call queues, reporting, call routing, and more. What's more, Now 3CX provide free version to connect Microsoft teams.Anyone could download it for free. Connect us and try teams with phone system now. 58 VoIP cooperates with the three major operators in mainland China to provide SIP Trunk services and Local [...]

By |November 16th, 2021|Comments Off on Connect your phone system with Microsoft Teams Free NOW

Why does the 3CX statistics report have multiple records for one extension?

Why does the 3CX statistics report have multiple records for one extension? Background description: Call reporting is an important function of any multi-channel contact center. How long does your extension agent spend on the phone? How many incoming and outgoing calls did they make and receive? What is the overall performance of your queue? SLA statistics, missed calls, abandoned calls, etc. All the above content and more can be analyzed through 3CX's advanced call report function. But some of our users found that the the 3CX statistics report have multiple records for one extension when using the 3CX report function. Problem description: The 3CX statistics report duplicate display problem mentioned above specifically means that we can see some extensions appearing multiple times in the generated call report, as shown in the figure above, extension 000 appears twice, and the two statistics are not the same, so why does this problem occur? Explanation: The phenomenon mentioned above is actually caused by modifying the last name or first name of the extension. When we modify the last name or first name of the extension, it is equivalent to assigning the extension to different people for use, so when we get the call report, there will be duplicate statistics for the same extension.

By |August 20th, 2020|0 Comments
Scroll to Top