The official version of 3CX V20 has been released. The V20 version has changed a lot and also added many new functions. The function we are going to introduce today is user call connection quality monitoring.

Call quality connection monitoring

The call quality connection monitoring function (VolP Quality Monitor) provided in the 3CX V20 version is another tool for troubleshooting. We all know that one of the most difficult things to troubleshoot is intermittent issues that cannot be replicated on demand. Users may tell you that they encountered a problem when answering the call, but it automatically recovered after a while. This can be very frustrating because there may be an underlying problem that can not be replicated on demand. It is also impossible for us to always turn on packet capture to capture data. So we can use the user call connection quality monitoring tool provided by 3CX to monitor the problem. The monitoring period provided by this tool is 1 day, 3 days, 5 days, and 7 days. We can also turn off monitoring once the problem recurs.

How to set

Users can open the 3CX web client, click on the avatar in the upper right corner and then click the Monitor Connection Quality option, or directly click on the three dots of team members for more options and then click the Monitor Connection Quality option.

In the pop-up window, we can set the monitoring period, such as 1 day.

If we no longer need monitoring, we only need to click the Monitor Connection Quality option again and a window will pop up to confirm that monitoring is turned off.

We can also monitor active calls. Open the panel page, right-click the current call, and then click the Monitor Connection Quality option to monitor the current call.

View quality monitoring report

We need to log in to the event log interface of the management console to view the call quality monitoring report, which requires users with relevant permissions to access.

Selected the events we need to view, and then the monitoring connection quality report will pop up.

Through this report, we can clearly see the relevant information of the calling party and the called party, call quality, etc., so that we can quickly determine which party has the problem.